( Updated: 2025-02-03 )

At Bestway Gujarat, we strive to deliver your orders efficiently and securely across India. This Shipping & Payment Policy outlines our shipping timelines, charges, payment methods, and related guidelines.

By placing an order on www.bestwaygujarat.com, you agree to comply with this policy.

1. Shipping Policy

A. Shipping Coverage

• We offer PAN-India shipping to all major locations.
• Some remote locations may have longer delivery times or additional charges based on courier availability.

B. Estimated Delivery Time

• Orders are processed within 48 hours of confirmation.
• Standard delivery time: 4-7 business days (excluding Sundays & public holidays).
• For remote locations, delivery may take up to 10 business days.

Note: Delivery time may vary based on product availability, shipping address, and courier partner efficiency.

C. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email/SMS.
• You can track your shipment using the link provided in the email.

D. Shipping Charges

• Standard Shipping: Free for most orders.
• Additional Charges: May apply for heavy or oversized items and remote areas.
• Any applicable charges will be displayed at checkout before payment.

E. Delayed or Failed Deliveries

Bestway Gujarat is not responsible for delays caused by:

• Natural calamities, strikes, or transport disruptions.
• Incorrect shipping addresses provided by the customer.
• Failed delivery attempts due to customer unavailability.

If an order is returned to us due to failed delivery, the re-shipping cost must be borne by the customer.

2. Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) with the following conditions:

• COD is available only for select pin codes (availability shown at checkout).
• A minimum booking deposit may be required for COD orders.
• COD orders above ₹10,000 may require additional confirmation via phone/email.

3. Payment Policy

A. Accepted Payment Methods

We accept the following payment options:
✅ Credit & Debit Cards – Visa, MasterCard, RuPay, American Express
✅ UPI Payments – Google Pay, PhonePe, Paytm, BHIM
✅ Net Banking – Major banks in India
✅ Wallet Payments – Paytm, Amazon Pay, Freecharge
✅ Cash on Delivery (COD) – Available with a minimum booking deposit

B. Secure Payment Processing

• All online payments are processed securely through trusted payment gateways.
• We do not store any credit/debit card details for security reasons.
• Transactions are encrypted using industry-standard security protocols.

C. Refund Processing for Payments

• Refunds (if applicable) will be processed back to the original payment method within 7-14 business days.
• COD refunds will be processed via bank transfer (customers must provide bank details for processing).

4. Order Modifications & Cancellations

A. Cancelling an Order Before Dispatch

• You can cancel an order before it is shipped by emailing bgsupport@mqube.in.
• Orders cancelled before dispatch will be fully refunded within 7-14 business days.

B. Cancelling an Order After Dispatch

• If the order is already dispatched, you may refuse delivery.
• Once returned to us, the refund will be processed after deducting shipping charges.

C. Modifying an Order

• Once an order is confirmed, modifications are not allowed.
• If you wish to add/remove items, you must cancel and place a new order.

5. Customer Support & Assistance

For any shipping or payment-related queries, please contact:

📧 Email: bgsupport@mqube.in
📞 Phone: 9664522268
🏠 Address: Bestway Gujarat by mQube,
mQube Media & Entertainment LLP, 270, Chitrakoot Farms, Kolat-Telav Road, Telav, Ahmedabad 382210

Our team is available Monday to Friday, 10 AM – 6 PM.

6. Policy Updates

Bestway Gujarat reserves the right to update this Shipping & Payment Policy without prior notice. All changes will be posted on www.bestwaygujarat.com and take effect immediately.

By placing an order, you agree to this Shipping & Payment Policy.